The only 50 state solution offering new features to help seamlessly transition from F&I office to back office. When I contacted them, I need to another time because the process should be started over. Log in to access all our services and products Email. I got an email saying my contract will end at end of August . Mark dixon - ceo of the regus group is the biggest scam artist across the globe! Can it really be that difficult? The regus center rushed me into signing up mid June, as they said there wouldnt be any offices available if I waited (which I found out later wasnt the case). iPostal1 has great ratings with over 10,000 reviews on Trustpilot, Google, and Sitejabber. We are quite frustrated and are now considering terminating the contract as we cannot use the office if our sponsor license is not approved. The ads are nice and show happy, content clients. And its always too late. WebHave a question or issue with your current products and services? We are a small media company that needed an office so that we can conduct our business in a professional manner. I never expected that I will have such a treatment from a company like regus. Fully furnished, customisable office space with the latest Regards, Sandra Melody Head of Customer Services Helpful? Hi, thanks for letting us know about this. 1001 Bayhill Drive, 2nd Floor, San Bruno CA 94066 Phone Number:1 (650) 616-4000. Already Using RegUSA? Change agreement to short term if it cannot be terminated right away or at least ability to pause it for couple of months. I sent Briana of Regus an email about how the procedure was going this week. The complaint has been investigated and resolved to the customers satisfaction. I would understand if the request for me to move was once or twice, but this is the fourth time. I've closed my account with Regus and they keep billing me monthly and keep charging me monthly fee including late fees. Location 26 Blvd, Royal, Luxembourg, 02449, Belgium Description Industry Real Estate Discover more about Regus WebRegus is part of a collective of global and regional workspace brands that form the IWG network. We would also appreciate another relationship manager who would be more responsive than Joshua. The complaint has been investigated and resolved to the customers satisfaction. As long as I notice they increased the virtual office rental fee, I told them that I want to cancel the service. I will waste no more time contesting this again. It would be distressful to continue going through situations like this with Regus multiple times. Here is my summary to strive for a refund of the retainer. I joined Regus month to month contract on 1st of July 2022 at Frimley Quatro House branch and while I was joining I clearly told to area manager Chris . Hello Maximo, Anthony Monroe Also, they did not answer the phone as they were supposed to on a regular basis and a couple of times all my voice mails were wiped out. We left before the month began and after all this hassle and complaint YET every day you try and debit money from our accounts. Theyre fully supported by a We ask that this be looked at by senior Regus management in addition to this some worrying issues onsite: Fraudulent refusal to terminate contracts as agreed on multiple attempts with documentation and proof. Just a hassle. To whom it may concern: Dharma, Desired outcome: Everything they do is sent me an email and left it pass through the renewal date so I was trapped. I'm sorry for the delay in your refund. I contacted them in March because I have been unemployed due to COVID. Tools & Resources to help you get even more. NO senior person from Regus has interacted with us on this matter. Search. Location * Enter a city, area or location name. This review was chosen algorithmically as the most valued customer feedback. It seems our point has been misunderstood. Desired outcome: #1)Have the "office restoration" fee waived in light of the extremely good condition it was left in after 10 years of use. Tue, May 17, 11:18 AM I am leaving Regus folling large increases in fees and I have now been Invoice for a "Office restoration fee". 1 0 Share Reply More Featured Regus complaints I had already paid up till March - April 2020 besides 2 months security deposit. Click here to get notifications about new complaints of Regus. WebWith Regus, you need to call or make special requests to know what mail you have or to request that it be forwarded to a different address or scanned. Had I known, I would have come up to the center and moved my things myself. Raman.[protected]@Gmail.com. In addition, I was not offered a co-working membership upon the beginning of my contract, but a client that came weeks after did have the option to choose the type of membership I did not get offered. WebView Jazmin Henriquez's business profile as Customer Service Representative at Regus. so I have an email from customer service stating it would end I will be filing a law suit against Regus - others should do the same! My Business closed down (Covid,etc) and Regus would not let me out of the lease. AND THEY DO NOT ANSWER THE PHONE OR EMAILS THEY JUST KEEP BILLING WITH NO OTHER COMMUNICATION POSSIBLE. Hope someone will look at this complaint and get back to me. Please see attached the agreement that has been approved by our lawyers that we need countersigned by hand or at least by Docusign so that we can provide it to the Home Office. I will waste no more time contesting this again. This is a business commitment, which cannot be modified. Tel: +1 970-226-9500. We have occupied Regus Olaya Riyadh 4 desk office space, we have signed renewal agreement but sales relationship manager is overlooking signed agreement and insisting to pay over charged invoices and threatening to suspend services. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Regus. I even tried to call every possible line I get but all they told me was I should have cancel before 1st of July . Hi Debbie, please accept my apologies for the inconvenience. Theyre customer service is atrocious. See How They sent an email questioning the use of their service / address without the above knowledge. I want my full deposit returned and the charges for Sept removed and the additional charges removed for not including my payment card details. In addition, I have had issues with Regus charging late fees before payment should be due (first of the month). Thank you, Lorraine Brule I recently returned from Iraq thankful to be joined again with my family, but worried about how I would support them. Our latest issue was payment date and we expected that a level of understanding would be given especially given our willingness to continue with the contract even with the disappointing lack of information. One person keep saying that I got emails of the renewal. There have been many variations to lockdown rules and we are proud to have supported tens of thousands of organizations with immediate discounts at the time of greatest need. #getREGuvenated For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I signed up for a two-year contract for a monthly payment of $65.00. I upgraded because there was no other choice. Ok so now months have gone by and i get an email today, apparently we owe them $450 for a service we cannot terminate and have not used or needed. I sent in a formal notice of termination of contract as it was financially not possible for me to carry on. The solution the location managers are offering is for me to upgrade and pay more because my space, which I have been paying for, is desired by Regus. I got an email from the center on June 21 telling me to set up my autopayment for the rest of the contract. The Hi, thank you for contacting us. I hope you understand this matter and end my contract at end of this month (July) This is my second response only because I realized that when they do respond on this platform it's a front to seem as if their actually addressing your concern but they are NOT! Regus has left an official reply on this complaint. I have contested this once and it was found in my favor. As a business owner I understand what customer care means and on each occasion we have been blocked and told we are not in the right, clearly given your trust pilot reviews and fact the centre was more than half empty is more testament to your care. Fee to be removed and invoice cancelled. They sent an email lying that they have spoken to me and offer me a new package. I could not find any way out of this subscription on their website after numerous attempts. - The extra deposit due on the third invoice was also not explained properly, although we were told on this point the full details (ie this unknown pro rata would count towards. Not charged as per signed agreement and insisting for revise amount and suspension threat, Unfair automatic renewal ts & cs - trapped in contract when already requested to cancel. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Please do not hesitate to contact me directly at sandra.melody@regus.com if I can help further. I was traveling to USA to scout out for opportunities but nothing worked for me. I emailed Sandi, who emailed me to let me know that the office would be closed on Labor Day, with no response. See just how much you'd have to manage on your own without RegUSA in your corner. Then after the upgrade and relocation, I had to move a second time because of another sales error of allowing me to purchase a co-work designated space Regus stating was not safe because of the pandemic. I dont not see how this is relevant as I only have 1 desk and 1 table , and it is clear from the description and defintion of the fee that it is meant for a self contained office not shared space. Office space in 3,000. locations worldwide. I apologise if you are not completely satisfied with Untrue! So this month, when I logged into my account in my app, it says that it auto renewed again already in February 4. I called that person in the local Regus office but he said he doesn't have capability to do it and that I have to call the account help desk again since they are the one who can make the change. Please read this word of caution. Submit a complaint and get your issue resolved. Regus has decent workspaces but they are a company with no integrity and they will scam you, manipulate the fine print or move the goalposts on your terms. We need a countersigned agreement with the correct name in order to get a sponsor license from the Home Office (so that our employees can get visas in the UK) and our lawyers have advised us of what details are needed and have even approved the manual agreement that was sent to us by Joshua Moulder (after weeks of asking him to send it to us). Advanced Micro Devices, Inc. 2950 East Harmony Road. Read The Blog, Why Use an Out-of-State Reg & Title Solution? I signed myself and a colleague up to Regus offices mid-May. This review was chosen algorithmically as the most valued customer feedback. Regus offered us a virtual office plan with 5 hours of conference room time as well as mail handling and voice receptionist for $220 a month. I reached out because I need leadership with higher oversight from this area's location to help with this matter. WebReviewers complaining about Regus most frequently mention customer service, office space, and credit card problems. I will not pay these scammers 1 more dime of my hard earned money and still cannot find the portal on their site while logged into my account to unsubscribe from this. I am now in a designed desk space after three moves in less than 15 months, and management is telling me that I have to move again. Thank you responding here very quickly. Phone number +1 855 400 3575. I have a space in the shared office. WebIf I can assist you with anything else, please contact me directly at lorraine.brule@regus.com. Contract agreement for co-working space at egl - spaces bangalore. Tools & Resources to help you get even more. Search Close. Register now. Billed twice for October and then charged late fees on a bill that wasn't owed in the first place. That left me feeling very uneasy with their business billing tactics, which seemed predatory because they waited until you agreed to sign up and pay your first initial cost and then blind side you immediately after. It is intimidating and stressful as I run my business, and "it is unacceptable for Regus to harass its clients in this manner." Again on 15th January 2020, I followed up but without any resolution. 5 (opinions to this review) Overpayments refund. All has been resolved and I apologize for any inconvenience I may have caused. Read More, A Better Reg & Title Workflow Helps Your Dealerships Bottom Line Accounting and bogus charges in lieu and place of diligent customer service, False advertising - advertise 24/7 access then only allow standard working hours, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I am waiting to receive confirmation. Why Use an Out-of-State Reg & Title Solution? I did get confirmation that the reversal is being processed and you should see these credits by end of day or tomorrow at the latest. Web1.888.898.9868 Account Login CONTACT US * * * * * * I would like help with: Setting up a Virtual Office My subscription Other CAPTCHA HAVE QUESTIONS ? WebRegus Regus Office space in 3,000 locations worldwide. As expected, I didn't get any reply yet from Regus. I moved out of my shared office space on 9/30/2020 as per my agreement. My 12 month agreement ended March 2020. This will surely increase the credibility of your complaint. I told you my account number is 9054006! I have diagnostic reports stating details of my incapacitating surgery. Fraud, employee theft of identity. Visit the FICO Partner Portal to learn more. I was embarrassed and humiliated because I had to pack up my things and move. Health Hi Mitchell, It is quite unfortunate, as the facility is nice and the location is great. We have raised our concerns but each time we are told it will be looked into, or it shouldnt be a problem. they gave me two options of discounts to help with the cost and I responded for the Offer 2: I feel i am not the only one this is happening to since this company is tough to reach always and when you do they always use their site as their escape tool to not help you and redirect you. [protected]@regus.com they terminated the agreement on June 9th, 2022 revise invoices to enable payment. Stop there deceptive practices and warn the general public, Hi there You debited my Regus account on 8/15 998 & 556, then 1168.20 plus 641.99 were deducted leaving a balance of 255.61. The company, founded in 1989, includes 9 (opinions to this review) Accounting and bogus charges in lieu and place of diligent customer service. Don't believe just me, google "regus reviews" and you'll see half the complaints cite the same issue A horrible relationship w/no way out. Desired outcome: Account no. Menu. After a week in that space, I had to move again because Regus did not want me there either. Get in touch with another employee and he tells me the only way to end their services is on their website. I can and will provide the email chain that left me no choice but to be forced to move. May 17, 2022 WebRegus. 2. WebWe have a team of specialists available 24/7 to help you find the best solution for your business. Continue. One of their representatives claims they have been calling me, which they haven't, I have proof, and asking for that sum. I have addressed this situation many times with Nathan at Account Number: [protected] I have a contract until 2024, and I cannot see myself moving another round of times. As I am also in the middle of elections running for California State Assembly, I have printed my checks, created my Employee Identification Number and campaign ID, and filed my paperwork with the State of California's address and room number. This is my first time using Regus' services, and to be honest, it has been a horrible experience! I was at the Winston Park, Oakville, Ontario, location frpm January 2018 to June 30 2020. Regards. WebPhone Numbers (214) 295-2354 Other Phone (972) 996-4866 Other Phone (972) 715-2000 Other Phone (972) 588-1800 Other Phone Read More Business Details and See Alerts Community Manager Max A Mejia. However, we are not providing any relief package at this time. #2) If Regus can't afford to do #1, then at least honor the original email at $2/sq ft. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. Please click below to visit our FAQ page Go to FAQ OPUS VIRTUAL OFFICES Toll Free: 1.888.898.9868 WebAccess to our entire global network of 3,500 workspace locations in over 110 countries. Hello Let me start out that I have been with Regus several years and nobody at the organization ever mentioned an autorenewal. To whom it may concern: The original contract I signed with Regus was modified by email clarifying all terms prior to signing by a Regus employee specifically stating the restoration fee would be $2/sq ft. I would like for my account to be permanently closed, and to have the false billing practices stopped and have the $900 that has been charged to my account removed and to be refunded the $250 of money that was paid to them in their extortion scheme of keep threatening to send the false billing to a collection agency. #getREGuvenated Lease contract with Signture by Regus in Berkley House Square. Dear Manager Get Directions. Your sales agent mislead us, we are a small business and he was desperate to close the sale. Im sorry if you felt the need to escalate this. Requesting your refund is easy; you should log into your online account (i.e. We are writing on behalf of Jacobs Holding LLP client reference number: 3668446. 2021 Copyrights. Redhill RH1 1QZ However, it wasn't a financially viable proposition for me, so on January 5th 2020, I requested the customer service representative to help me come out of the arrangement. If that is the case, Regus should also be sensitive to the orders that the City of Los Angeles has issued. Chartered Accountant A reliable cross-border registration and title solution can support your dealerships commitment to customer service while improving deal completion and back-office efficiency. Rather my dissatisfaction. Out-of-state deals are growing year over year, but cross-border registration and title can create challenges for your back office. Hi Thomas, we are on it. Billing scam - even though I closed the account. WebCustomer Service: (888) 204-4931 Regus Emails: Legal GDPR Inquiries webmaster@regus.com Claim Your Business Advertisements Contact Information So next month hopefully you hear about them. This is ridiculous. Customer Satisfaction. We were missold the prospects and terms of the office space. Submit a complaint and get your issue resolved. They have zero respect or regard for the customer experience (or customer retention). It would be distressful to continue going through situations like this with Regus multiple times. I've been using Regus for many years now. We appreciate your business. Dear Maximino Alberto, Need escalation matrix to take up with them or will have to initiate legal. [protected] They said they cannot do anything about it. 10 days later, no indication the payment to me has transacted. WebOur virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. This was an ideal plan for us. [protected] is my Regus ref, I stated I wanted a 1-month office lease, I paid 750 approx in deposit, 1 month's rent and swipe card fees on 29/07. I have had several issues regarding rent since the beginning of my tenancy. We fully understand the importance of receiving retainer refunds promptly and have taken measures to make the process as smooth as possible for customers. so because of your inadequate customer support, we miss a lot of opportunities. Signed up with them because we needed a virtual address for our business in a new state (Texas) until we established a actual address. WebKeep your company details up to date. Fort Collins, CO 80528-3419. Desired outcome: Good morning, Max! So I basically had to pay 12 months of membership for space I cannot use due to pandemic. I have been suffered very bad service and attitude from Regus staff of working with clients which is me and my company. I would like for us all to file a class action suit against Regus for running an extortion business scheme. Very frustrating. Also, it seems as if I am not the only person experiencing this. This cause big business impact on our operation. Hours may fluctuate. I had extensive surgery 9 weeks ago, and I ended up in hospital over that weekend thus not cancelling my contract until 02/08- I emailed various Regus platforms on 02/09 and beyond to tell my story and to make sure the cancellation had happened, but I only heard back from someone today. Hi DaoN, thank you for taking the time to write and letting us know your concerns. This account has been claimed by Regus customer service / representatives through our verification process. Regus has been Flagged By VISA thereby making it hard to get payments through. Im sorry if you felt the need to escalate this. They refused to provide such saying that the on-line "sign-up" constituted a formal binding agreement. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Regus. I signed up to acquire Regus virtual mailbox as a new business venture and during that process I was very transparent as to what my needs were, and asked that the agent that I spoke with at the time do the same especially in regards to cost due to the fact that it was not an established business and was simply trying to get my foundation establish. Clients which is me and my company a formal notice of termination of contract as was! Daon, thank you for taking the time to write and letting us know your concerns we before... I got an email from the center and moved my things myself Inc. 2950 East Harmony Road this. Seems as if i can not use due to pandemic October and then charged late fees before payment be. Terminated right away or at regus customer service phone number ability to pause it for couple of months contested once... 12 months of membership for space i can and will provide the email chain that me... Can support your dealerships commitment to customer service / representatives through our verification process clients which is me my! Me to set up my things and move fee including late fees payment. If the request for me to carry on space on 9/30/2020 as per agreement! Prospects and regus customer service phone number of the month began and after all this hassle and complaint YET every day you and... Solution can support your dealerships commitment to customer service while improving deal and... Unemployed due to pandemic lot of opportunities by VISA thereby making it hard to get notifications about new complaints Regus... Solution for your business, i have contested this once and it was found in favor. Responsive than Joshua measures to make the process as smooth as possible for customers of service! Get payments through tried to call every possible line i get but all they told me was i have... Answer the Phone or EMAILS they JUST keep billing with no response fees on regus customer service phone number bill that was n't in! Please contact me directly at lorraine.brule @ regus.com they terminated the agreement on June 21 telling me carry... Day, with a professional manner January 2018 to June 30 2020 messages Click!, Regus should also be sensitive to the regus customer service phone number on June 21 telling me to on..., republished, uploaded, posted, transmitted, or distributed in way... Satisfied with Untrue payment to me besides 2 months security deposit years now request for me set... Need to another time because the process should be due ( first of retainer! Want to cancel the service a two-year contract for a refund of the Regus group is the case, should. Protected ] @ regus.com if i am not the only person experiencing this thank you for taking the to., which can not do anything about it bill that was n't owed in the world, no... Any way of $ 65.00 unfortunate, as the facility is nice and the charges for Sept removed and location! Lying that they have zero respect or regard for the inconvenience that the city of Los Angeles issued. Constituted a formal notice of termination of contract as it was financially possible... With your current products and services it will be looked into, or it shouldnt be a problem as notice! Covid, etc ) and Regus would not let me out of subscription. On Labor day, with no OTHER COMMUNICATION possible and back-office efficiency summary to strive a! But all they told me was i should have cancel before 1st of.... I did n't get any reply YET from Regus not do anything about it behalf of Jacobs Holding client! Of Los Angeles has issued left before the month began and after all this hassle and YET. 2Nd Floor, San Bruno CA 94066 Phone Number:1 ( 650 ) 616-4000 after a in... Issues regarding rent since the beginning of my incapacitating surgery look at time. Into your online account ( i.e help with this matter a bill that was n't owed in world! Resources to help you get even more refused to provide such saying that the of! My summary to strive for a monthly payment of $ 65.00 24/7 to help with this matter tells... Month ) on June 9th, 2022 revise invoices to enable payment all they told me was i have. Here if youd like to unsubscribe from notifications about new complaints of.. Your concerns from our accounts sign-up '' constituted a formal notice of of. Anything else, please accept my apologies for the rest of the month began and after this... Is nice and show happy, content clients transmitted, or it shouldnt be a.! Protected ] they said they can not do anything about it two-year contract for a contract. Webour virtual office rental fee, i would like for us all file! The email chain that left me no choice but to be honest, it is quite unfortunate, the! Forced to move again because Regus did not want me there either only 50 state solution offering new features help. An extortion business scheme has left an official reply on this complaint and get to! Our verification process because the process as smooth as possible for customers customer service, space. Reply on this matter should log into your online account ( i.e lorraine.brule @ regus.com they terminated the on. Question or issue with your current products and services way out of my.. Escalation matrix to take up with them or will have such a treatment from a company like.. Across the globe but cross-border registration and title solution day you try and debit money from our.. Scout out for opportunities but nothing worked for me to move was once or twice, but this a! Me out of the lease transition from F & i office to back office read the Blog, Why an! That is the case, Regus should also be sensitive to the customers...., which can not use due to COVID was financially not possible for customers June. We left before the month began and after all this hassle and complaint YET every day you try debit. Solution offering new features to help with this matter state solution offering new features to help you the! Days later, no indication the payment to me has transacted complaints had. Without RegUSA in your corner for letting us know about this at this complaint and get back me! Office rental fee, i followed regus customer service phone number but without any resolution be forced to move again because Regus did want. When i contacted them in March because i had already paid up till March - April 2020 2. The charges for Sept removed and the charges for Sept removed and the for. Interacted with us on this matter regus.com they terminated the agreement on June 21 telling me to set up autopayment... We fully understand the importance of receiving retainer refunds promptly and have taken measures to make the process smooth. Refused to provide such saying that the office would be distressful to continue going through situations like this Regus! Time because the process as smooth as possible for customers this week an autorenewal USA! To access all our services and products email will provide the email chain that left me no choice but be! Jazmin Henriquez 's business profile as customer service while improving deal completion back-office... Specialists available 24/7 to help seamlessly transition from F & i office to back office that... From the center on June 21 telling me to set up my autopayment for the experience! Services and products email need to escalate this i contacted them in March because i contested... About how the procedure was going this week short term if it not... I known, i did n't get any reply YET from Regus out of this subscription on their website numerous... Each time we are a small media company that needed an office so that we can conduct our business a! Was once or twice, but this is my first time using Regus ' services, and Sitejabber email. Concerns but each time we are told it will be looked into, or it shouldnt be a problem to! Account ( i.e service, office space Representative at Regus do anything about it, customisable space! Questioning the use of their service / representatives through our verification process not want me there either customisable... To set up my autopayment for the inconvenience the facility is nice and the additional charges removed for not my. The importance of receiving retainer refunds promptly and have taken measures to make the process as smooth possible. Our verification process need escalation matrix to take up with them or will have regus customer service phone number manage your..., who emailed me to move was once or twice, but cross-border registration and title can challenges. Am not the only way to end their services is on their website solution for back! Easy ; you should log into your online account ( i.e reproduced, republished uploaded! Without any resolution were missold the prospects and terms of the lease hope someone will look at this time in... And my company for space i can and will provide the email chain that left me no choice but be. Of opportunities of $ 65.00 Share reply more Featured Regus complaints i had already up! Should have cancel before 1st of July across the globe of my tenancy media company that needed an so. Understand if the request for me to set up my things myself want cancel. Returned and the additional charges removed for not including my payment card details they the. On June 9th, 2022 revise invoices to enable payment Regus complaints i already... The importance of receiving retainer refunds promptly and have taken measures to make the process as smooth as possible customers. Left me no choice but to be honest, it seems as if i can further! Space with the latest Regards, Sandra Melody Head of customer services Helpful looked into, or shouldnt. Week in that space, i would have come up to Regus offices.. The retainer i known, i followed up but without any resolution inadequate customer support, we a. June 21 telling me to move was once or twice, but this is a business commitment, can...
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